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IT FAQ for SATS Staff

Purpose of this page: Help staff with IT issues

Content of the page:

1. How to reset passord if you forgot it

2. Having issues with authentication app

3. Set up your sats account

Missing anything here? send a request to henrik.wille@sats.com

Forgot password

Have an account, but need to reset your password?

Visit the link: https://passwordreset.microsoftonline.com/ and follow the steps.

  1. Fill in passwords

  2. Choose step 1: Phone

    1. text my phone / call

    2. Get a message

  3. Choose step 2: App

    1. Approve a notification from authenticator app.

    2. Open autenticator app*

*: This requires you to use Autentication App, if you are having issues with this, see article below

How to reset sats password

First time sats account setup

Issues with Autentication?

Issues with Autentication?

To verify that you are you, we need to check with an app or a phone number that only you have.

You have two options to autenticate yourself:

  • Autentication app: Register the app, and get a message

  • Phone number: Be called up / get sms, and confirm you are you.

See tutorial about set up account above, if this is the first time you set up your work account.

Got a new phone and now Autentication doesn't work anymore?

If you stil are logged into a device:

  1. go to office.com

  2. Click my account, and then security info

  3. Click delete on Microsoft authenticator app. Add a new one. See video.

If you not logged in:

  1. contact IT at +46 101 105 940 or it@sats.com, and they can let you go trough the first set up again

Issues with autentication

Setting up your SATS work account

Set up your SATS account for the first time

To get started with your SATS account, follow these steps:

  1. Download a Authenticator app to your phone( Android / Apple)

  2. Log in to office.com

  3. Sign in with your email and use your password gotten from you manager.

  4. In the process you are asked to pick a extra authentication method to keep your account secure. Follow these steps.

  5. When asked to scan QR code, scan it using the autenticator app you downloaded in step 1.

  6. You then add your phone number and confirm its you by writing in the code you get on sms.

Congratulations you are now in:)

If you encounter any issues, contact IT using number on the bottom of this page.